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If your Sage 50 printer is not activated, this issue can stem from a variety of causes, such as incorrect printer settings, driver issues, or connection problems. Hereโ€™s a more detailed guide on how to troubleshoot and fix the issue:

For assistance with Sage Support, you can contact their support team at ๐Ÿ“ž1-855-216-3427 or 1- 855-216-3427 ๐จ๐ซ 1.855.4INTUIT. They are available to help with any questions or issues you may have about payroll processing and management.

1. Check Printer Setup

  • Ensure the printer is connected: Check that your printer is properly connected to your computer (either via USB or network).
  • Set the printer as default: In Windows, ensure that the printer you are trying to use is set as the default printer. You can do this by:
    • Going to Control Panel โ†’ Devices and Printers.
    • Right-click on your printer and select Set as default printer.

2. Verify Printer Settings in Sage 50

  • Open Sage 50 and navigate to the File menu.
  • Choose Printer Setup from the dropdown menu.
  • Check that the correct printer is selected for the report, invoice, or other forms you want to print. If the wrong printer is selected, it can cause the printing issue.
  • Also, ensure that you have the correct print options chosen (e.g., print to PDF, or actual printer).

3. Check Printer Port Settings

  • Sometimes the issue can be related to the port settings in Sage 50. To check or change the port settings:
    • Go to File โ†’ Printer Setup โ†’ Modify.
    • Make sure the correct port (USB, network, or LPT) is selected for your printer.

4. Update Printer Drivers

  • Outdated or incorrect drivers can prevent Sage 50 from detecting or activating the printer. To resolve this:
    • Visit the printer manufacturer's website and download the latest drivers for your specific printer model.
    • After downloading and installing the driver, restart both your computer and Sage 50.
  • Also, make sure your Windows operating system is fully updated, as updates can also resolve driver-related issues.

5. Restart Sage 50 and Printer

  • Restart your Sage 50 software and reboot your printer to resolve any temporary glitches or communication issues.
  • After restarting, try printing again from Sage 50 to see if the problem is resolved.

6. Ensure Sage 50 is Up-to-Date

  • Updates: Ensure that your Sage 50 software is up-to-date, as some printing issues may have been fixed in newer versions of the software.
    • You can check for updates by going to Help โ†’ Check for Updates in Sage 50.

7. Check for Print Queue Issues

  • Sometimes, a print job might get stuck in the Windows Print Queue, causing further printing issues.
    • Open Control Panel โ†’ Devices and Printers, then right-click on your printer and select See what's printing.
    • If there are any stuck jobs, cancel them and try printing again.

8. Check Printer Preferences in Sage 50

  • Go to Sage 50 โ†’ File โ†’ Printer Setup.
  • Double-check that you are using the correct printer for the task (e.g., reports or invoices).
  • Ensure that Sage 50 is set up to send print jobs to the correct printer in your network.

9. Check Permissions and Security Software

  • Sometimes, security software (like firewalls or antivirus) might block Sage 50 from communicating with the printer.
  • Temporarily disable your security software and try printing again. If it works, adjust the security software settings to allow Sage 50 to access the printer.

10. Network Printing Issues (If Applicable)

  • If you're printing to a network printer, make sure the printer is connected to the same network as your computer.
  • Verify the printerโ€™s IP address and ensure that there are no network disruptions that might be affecting communication between Sage 50 and the printer.

If you are still facing problem then call atย ๐Ÿ“ž1-855-216-3427


Contact Sage Support

If none of the above troubleshooting steps resolve the issue, it may require additional assistance from Sage Support. You can reach their dedicated support team at:

Sage VIP Premier Support Contact Number isย  1-855-216-3427

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